Call Center Manager
- Job code: 2136
- Weekly hours: 35 hrs
- Annual Wages: £26,640
- Line Manager: CTO
Candidates:
Their primary duties include setting customer service goals, managing staff recruitment and monitoring daily calls and operations.
Responsibilities:
- Creating and implementing operational strategy, sourcing equipment and managing other aspects of the call centre’s daily operation
- Monitoring random calls to assess and improve the quality of staff performance
- Handling and resolving complex customer complaints
- Setting and meeting performance targets and carrying out periodic appraisals
- Tracking user feedback, key performance indices and other statistics
- Preparing reports and making presentations to senior management and other stakeholders
- Communicating the company’s goals so that all employees understand their role
Requirements and Skills:
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Analytical skills
- Leadership skills
- Time management skills
- Knowledge of financial and budgetary principles
- Self-motivation to be able to make quick decisions
- Ability to work well in a team.
Please apply with all your details to info@hts.group, ensuring you include the job title and Job Code 2472in the subject of the email.
To apply for this job email your details to info@hts.group.
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