Post Details

• Job code: 2136
• Weekly hours: 35 hrs
• Annual Wages: (email for the details)
• Line Manager: CTO

Candidates:

Their primary duties include setting customer service goals, managing staff recruitment and monitoring daily calls and operations.

Responsibilities:

• Creating and implementing operational strategy, sourcing equipment and managing other aspects of the call centre’s daily operation
• Monitoring random calls to assess and improve the quality of staff performance
• Handling and resolving complex customer complaints
• Setting and meeting performance targets and carrying out periodic appraisals
• Tracking user feedback, key performance indices and other statistics
• Preparing reports and making presentations to senior management and other stakeholders
• Communicating the company’s goals so that all employees understand their role

Requirements and Skills:

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Analytical skills
• Leadership skills
• Time management skills
• Knowledge of financial and budgetary principles
• Self-motivation to be able to make quick decisions
• Ability to work well in a team.

Please apply with all your details to admin@hts.group, ensuring you include the Job title, Job Code and Job Application form in the email.

Download Application Form