Refund and Returns Policy

We are committed to providing our customers with high-quality products and exceptional service at Health Tech Services Group with our services (Care Safe Mobility, Clinic at Home, WatchRx and Training). We understand that sometimes services or devices may fail to meet your expectations, and we strive to make the refund process as simple and convenient as possible. Please review our return policy below:

1. Eligibility for Refunds:

• To be eligible for a refund, the service must be cancelled 48 hours before the service time.
• Certain services, such as personalised services with personalised preparation, may not be eligible for a refund. Please refer to the service description or contact our customer service team for clarification.
• For Care Safe Mobility, any cancellation before 48 hours of the service time can get a refund and the £50 admin fee and bank charges would be deducted.
• No refund will be issued for any cancellation between 48 hours and service time.
• Changes of date and time will also cost an additional £25 fee
• If you have taken our monthly subscription plan along with our personal care devices and want to cancel the plan within 14 days of the service date. Please remember to return all those devices with their original packing materials in good working condition.
• Upon receiving those devices in our office, our team will check them. If everything is okay, then they will issue a reference no, which will be emailed or texted to your personal mobile no.

2. Refund Process:

• To initiate a refund, please contact our customer service team via email or phone to request a cancellation of the service appointment to get a reference number.
• Refunds will be issued using the original payment method used for the purchase within 30 days of receiving the refund request and successfully getting all our devices (for the annual subscription plan). Please note that shipping charges for sending you testing kits or other devices are non-refundable.

3. Exchanges:

• If you want to exchange a device for a different size, colour, or variation, don’t hesitate to contact our customer service team to arrange the exchange process.
• Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit may be offered as an alternative.
• Additional shipping charges will be incurred for the exchange of devices.

4. Defective or Damaged Products:

• In the unlikely event you receive a defective or damaged product, please contact our customer service team immediately.
• We may request photos or additional information to assess the issue and expedite the resolution process.
• We may offer a replacement, refund, or store credit for the defective or damaged product, depending on the circumstances.

5. Exceptions:

• Health Tech Services Group reserves the right to refuse returns that do not meet the eligibility criteria outlined in this policy or if the return process is abused or fraudulent.

6. Contact Us:

• If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. We are here to help and ensure your satisfaction with every purchase.

Thank you for choosing Health Tech Services Group Company and its services Care Safe Mobility, Clinic at Home, WatchRx and Trainings. We appreciate your trust in our products and services.